Refund policy

Refund and Return Policy

Breast Pump Kit

  • No refund will be issued. Regardless of if it is returned in its original packaging. We strive to provide parents with the highest confidence of quality and safety. Parents can be assured that under no circumstance will they receive a kit that has been delivered to someone else.

Breast Pumps

  • If a pump is returned within 5 days of original rental date, meaning it must be in The Feeding Circle LLC’s possession; The refund will be the full pump rental amount less a $25 restocking fee.  No refunds are issued on the breast pump kit.
  • If you wish to return your pump and are outside the 5-day window the pump rental refund policy is as follows:
    • If your original rental was for 2 weeks or 1 month, no refund will be issued.
    • If you chose a 3 month option:
      • No partial month refunds will be issued.
      • Refund will equal monthly fee for any remaining full months.
      • Example: 3-month rental returned anytime in month 2
        • Refund will be issued for month 3 at the rate/ per month fees in rental contract

 

This Refund and Return Policy does not apply if the Breast Pump has been damaged by you due to abuse, misuse or alteration.

To start a return, you can contact us at tinytummytribe@thefeedingcircle.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question at tinytummytribe@thefeedingcircle.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

  • No refund will be issued on ANY of our breast pump kits. Regardless if it is returned in its original unopened packaging. We strive to provide parents with the highest confidence of quality and safety. Parents can be assured that under no circumstance will they receive a kit that has been shipped to someone else.
  • No refund will be issued on custom products (such as special orders or personalized items)
  • No refund will be issued on personal care goods (such as beauty products).
  • We also do not accept returns for hazardous materials, flammable liquids, or gases.
  • Please get in touch if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • This Refund and Return Policy does not apply if the Breast Pump has been damaged by you due to abuse, misuse or alteration.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tinytummytribe@thefeedingcircle.com.